Your employees aren’t adopting the new system. Here’s why — and what to do about it.
For digital transformation, AI rollouts, ERP/CRM implementations and any change that has leadership sign-off but not enough people using it.
Powered by SCDA, the Strategic Language Framework (SLF™) and Behavioural Insights.
Who this is for
Doing everything right on paper
Plans, champions and leadership buy-in are in place. Adoption is still slow and resistance keeps showing up.
Genuine effort, still stalling
The plan is sound and the team is committed, but movement is slow and you can’t tell why.
Bought in at the top, not below
Leadership has bought in. Middle management and frontline teams haven’t.
Left unresolved, this shows up as quiet resistance, slow adoption curves, and a rollout that technically “launched” but never really landed.
What we do
Map the network
The trust and influence network the rollout is actually running through.
Analyse attitudes
What people fear, trust or quietly reject about the change.
Identify who matters
The specific people whose buy-in the rollout depends on.
Recommend interventions
Targeted actions, not a generic communications push.
What you receive
Adoption network map
Exactly where the rollout is stalling, and why.
Attitude & readiness map
How people are reacting to the change, by group.
Named influencers & blockers
The people who will make or break adoption.
30/60/90-day adoption plan
What leadership does first, next, and later.
How the methods fit together
SCDA maps the trust and influence network the change runs through. The Strategic Language Framework examines how people interpret the change: their attitudes, how fair and credible they judge it to be, and what they will support or quietly resist. Behavioural Insights link those attitudes and relationships to what people actually do, from where their attention goes to whether they sustain a new way of working.
Together they explain not just whether a rollout is stalling, but where, with whom, and why.
Common questions.
How is this different from standard change management?
Change management plans the rollout. We diagnose why it’s not landing — the specific trust, influence and attitude dynamics blocking adoption in your organisation, not a generic framework.
Do we need an internal data team to run this?
No. We work with structured surveys, interviews or existing data — you don’t need a data team to get started.
How long does a diagnostic take?
A typical diagnostic runs approximately eight weeks, depending on scope and organisational participation. A 30-minute call is the fastest way to scope yours.
Will our people’s data be protected?
Yes. How participation is agreed, who can see individual data and how findings may be used are settled before any diagnostic begins. Read how we protect your people and data.